Frequently Asked Questions
Everything you need to know about your beauty and wellness journey with us.
Are your products tested on animals?
No, The Village Company is committed to cruelty-free practices. We do not test our products or ingredients on animals at any stage of production.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the item for a full refund, provided it is at least half full.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working hard to expand our village and hope to offer worldwide shipping in the near future.
Are your bath and body products safe for sensitive skin?
Many of our products are formulated with gentle, natural ingredients. However, we always recommend checking the full ingredient list on the product page and performing a patch test before full use.
How can I track my package?
Once your order is shipped, you will receive an email containing a tracking link. You can also log into your account on our website to view your order status and history.